Updated: Jan 26 

South African insurer streamlines systems with Microsoft Dynamics 365 ERP, raising performance bar

The insurance market is fraught with challenges, brought on by digital disruption, climate change, and demographic transformations. To navigate securely across the sector’s shifting waters, industry leaders like Sasria SOC need a clear line of sight into its data and processes. In the move to streamline operations, gain business insight, and empower the workforce, the company partnered with DAC Systems and went live with Microsoft Dynamics 365 ERP deployment. By simplifying customer engagements and reducing manual tasks, the solution freed up Sasria’s teams to perform more value-added work.

“Our transformation started in 2017, when we developed a strategic technology plan to enhance mobility and connectivity for both our staff and customers,” says Sam Nkosi, CIO at Sasria. One of the milestones along the insurer’s digital journey was deploying a single modernized platform to consolidate data from disparate systems, and applications.

“Among the systems to reconcile was an insurance management system linked to banks and insurers. Synchronizing information and getting a comprehensive view of these stakeholder requirements was a time-consuming process,” says Mandla Madi, Director at DAC Systems, the Microsoft Gold Certified Systems Integrator in charge of the implementation. “It would take up to three days for the information to work its way through the disparate environment and for analysis to be done.