Are you our next CRM Champion? Join our team in Cape Town and help us optimise customer journeys, streamline processes, and elevate the contact centre experience.

As the CRM BA, you will analyse, design, and improve CRM processes to meet business and customer service needs — with a strong focus on contact centre operations.

If you have the following:

  • 5+ years experience working in a contact centre environment
  • Proven experience as a Business Analyst (CRM-focused preferred)
  • Strong understanding of CRM platforms (Dynamics 365, Salesforce, Zendesk, or similar)
  • Ability to gather requirements, map processes, and translate needs into clear solutions
  • Excellent communication and stakeholder management skills
  • Experience working in Agile or hybrid delivery environments

Location

📍 Cape Town (Hybrid/On-site depending on project needs)

We’d love to hear from you!

To apply for this job email your details to careers@dac.co.za