Finance and Supply Chain Support Specialist (D365 F&O / AX2012)

About the Role

We are seeking a highly skilled Finance & Supply Chain Support Specialist with strong experience in Microsoft Dynamics 365 Finance & Operations or AX 2012.

In this role, you’ll act as a key link between Finance, Operations, and IT, providing functional support, troubleshooting, and process optimisation across the business. It’s a fantastic opportunity for a Finance professional or ERP Super User who enjoys helping others, improving systems, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide first- and second-line functional support for Finance and Supply Chain users within D365 F&O / AX2012.
• Troubleshoot issues across modules such as General Ledger, Accounts Payable/Receivable, Procurement, Inventory, and Costing.
• Manage and prioritise support tickets, ensuring timely resolution and user satisfaction.
• Work with IT and external partners to test system changes, patches, and enhancements.
• Document and maintain process maps, user guides, and training materials.
• Support month-end and year-end processes, ensuring data integrity and accurate reporting.
• Assist with data analysis, reconciliations, and reporting improvements using ERP tools.
• Identify and drive continuous improvement initiatives to enhance process efficiency and user experience.

What You’ll Bring

• Strong background in Finance, Supply Chain, or ERP system support.
• Hands-on experience with Microsoft Dynamics AX2012 or D365 Finance & Operations (Finance and/or SCM modules).
• A solid understanding of finance processes, such as P2P, O2C, GL, and Inventory.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Ability to communicate effectively with users, IT teams, and management.
• Detail-oriented mindset with strong documentation and analytical skills.
• Experience in user training, testing, or system rollout support is a plus.

Where? Gauteng, Pretoria

Engagement model – strong on-site component.