Dynamics 365 Field Service
Using Dynamics 365 Field Service, sees an organisation delivering an end to end service experience using built-in intelligence to resolve issues before they occur. It also reduces operational costs and delivers a positive onsite experience.
Drive operational efficiency with the Internet of Things: Enhance your service experience by proactively detecting, troubleshooting and resolving issues so a technician is dispatched only when necessary.
| Optimise your resources | Automate and improve scheduling to dispatch the right technician to get the most value out of your resources. |
| Make technicians more effective | Empower technicians with a 360° view of your customers and real time guidance to improve resolution time and earn customer trust. |
| Engage your customers | Provide customers with self-service portals, proactive updates and technician tracking to ensure a positive experience at every step. |
| Innovate with an adaptable platform | Drive innovation with an application that is easy to tailor and extend and connect to other apps and services you already use. |
| Modernise field service with mixed reality | Troubleshoot issues in context and enable technicians with heads up, hands free video calling and mixed reality annotations on Microsoft HoloLens. |
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